| Spiderace's Desktop Management Service is a full fledged helpdesk service to help manage client networks that ranges from few computers to complex entreprise networks. |
| The core objective of the service is to: |
| 1. |
maintain desktops with optimal performance |
| 2. |
minimise downtime |
| 3. |
reduce runnings costs |
| 4. |
provide additional channels for consistent ongoing support (remote support software, phone, mail, trouble ticket system etc) |
|
| The process starts with identification of existing assets (hardware & software standards) and corresponding documentation of the same in a well defined approach which is followed by the analysis of (what is available and what is to be upgraded) for making them work in a robust way to meet the client's service requirements. Based on the finalised plan of action, implementation of all required additionals will be made to make a smooth transition to get the whole network in a well managed state. |
| Ongoing support constitutes activities including system/network administration, asset tracking, helping the client's staff (i.e. training them on how to use different software in the supported software list) etc. |
| Remote Support software will be provided to every user to ask for help when support engineer can connect to the user computer to troubleshoot the problem. |
| End of the day, this helps the client to think more on their main lane business activities while Spiderace support engineers manage their systems in both security & desktop management perspective. |
| Some of our Desktop Management options were: |
| Single PC Support |
| For all your home & small Office system security management & support services. |
| Network Support Package |
| For all your computer network's security management & support services. |
| Software Support |
| For help to most of the regularly used software applications. |
Check out our Managed Security Services page to know further information about our Anti-virus, Anti-spyware, Firewall implementation and other security services. |
| NOTE: Both Malware Removal Services (manual) & Data Recovery Services are available on a per-incident basis. |
| Contact us today to evaluate how we can help you concentrate more on your business by taking care of your desktop management activities, thus, helping you reap better outputs from your business. |
